NHG General Manager, Navy Lodge

Duties

Key Requirements

1. Candidate must meet all qualification requirements by the closing date of this announcement.
2. A one-year probationary period will be required upon selection.
3. Social Security Card must be presented at the time of appointment.
4. If you are selected for this position, the documentation that you present for purposes of completing the Department of Homeland Security (DHS) Form I-9 will be verified through the DHS E-verify system. Federal Law requires verifying the eligibility of all new hires. The Navy Exchange Service Command is an E-Verify Participant.
5. Incumbents of this position must be U.S. Citizens.
6. Candidates/incumbents must be eligible for and obtain a Secret Clearance.

Requirements

• Operates a professional Department of Defense (DoD) lodging operation, consistent with those services and amenities provided in a commercial, mid-scale hotel for guests in a Temporary Duty (TDY), Permanent Change of Station (PCS), or Leisure status.
• Provides oversight for a recurring facility preventive maintenance program and maximizes funding and services supporting effective maintenance efforts.
• Conducts inspections of all areas of NHG Lodging operation(s), and identifies problems and/or deficiencies and implements appropriate corrective measures, and follows up to ensure deficiencies are corrected.
• Responsible for the proper maintenance of operating records, files, cash control, receipts and the custody and security of supplies and equipment, fixed assets, etc.
• Ensures compliance with all safety, fire and sanitation regulations, and ensures the safety/security of NHG guests and associates.
• Coordinates service requirements with the Contract Specialist for those items, supplies, services and labor which lend themselves to contract negotiation procedures following NEXCOM policies and procedures.
• Develops and administers operating and equipment budgets in conjunction with NHG Headquarters.
• Participates in the development and execution of the installation NHG business plan, annual budget and capital plan(s).
• Meets or exceeds budgeted profit margins by accurately forecasting revenues and expenses; prepares timely, well-planned annual budgets that accurately reflect the property's potential business plan.
• Maintains contact with guests to ensure satisfaction and responds to all inquiries and complaints in a professional and timely manner, in accordance with program standards.
• Processes local reservations, reservations through the Central Reservation Center and maintains the Property Management System.
• Maintains liaison with all NHG lodging programs and other activities, vendors, suppliers and other appropriate authorities within the local area to ensure adequate levels of guest services and to establish maximum vendor relations.
• Please visit our website for a full description.

Requirements

Conditions of Employment

JOB REQUIREMENTS:

The incumbent of this position must file a Financial Disclosure Report (OGE) 450 Form as required.

Qualifications

A total of 5 years of experience, consisting of the following:

GENERAL EXPERIENCE: 3 years of experience in administrative, technical or other responsible work which enabled the applicant to gain a general knowledge of operational practices and procedures; skill in dealing with others in person-to-person work relationships, and the ability to exercise mature judgment.

OR SUBSTITUTION OF EDUCATION OF EXPERIENCE listed below

AND

SPECIALIZED EXPERIENCE: 2 years of progressively responsible experience that provided an in-depth knowledge of hotel/motel or institutional management or other related service industry management and operations. Such experience should include background in most of the following: procurement of supplies and equipment, operational efficiency, sanitation, internal finance controls, budgeting, staffing, room design and decorating; or similar work which demonstrated the knowledge and abilities of the operational area.

Education

SUBSTITUTION OF EDUCATION OF EXPERIENCE: 1 year of academic study above the high school level may be substituted for 9 months of experience, up to a maximum of a 4-year bachelor's degree for 3 years of general experience.

Additional information

2025 Open Enrollment Video: https://vimeo.com/892701134/032227107c?share=copy .

Retirement Video: https://vimeo.com/862518472/e9470b72e9?share=copy.

How You Will Be Evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

Your qualifications will also be evaluated on the Minimum Qualification Requirements as described in your profile and resume. Credit will be given for appropriate paid and unpaid experience or volunteer work.

Required Documents

To apply for this position, you must provide a complete Application package which includes:
a) Your Resume.
b) Completion of Automated Application.
c) Any documents you wish to be reviewed.

If you are relying on your education to meet qualification requirements:

Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education .

Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.

How to Apply

Applicants must apply online via the Navy Exchange website, https://www.mynavyexchange.com/nex/work-for-us and click "Work for Us."

The direct links to the postings can be found below.

Staten Island, NY Vacancy: https://nexcom.taleo.net/careersection/.nexcom_ext_prof_cs/jobdetail.ftl?job=250000P8&tz=GMT-05%3A00&tzname=America%2FNew_York .

Kittery, Maine Vacancy: https://nexcom.taleo.net/careersection/.nexcom_ext_prof_cs/jobdetail.ftl?job=2500005M&tz=GMT-05%3A00&tzname=America%2FNew_York .

Agency contact information

Human Resources

Email nexcom.jobs@NEXWEB.ORG

Address Navy Exchange Service Command - NEXCOM
3280 Virginia Beach Boulevard
Virginia Beach, VA 23452
US

Next steps

• After we receive your complete application package, your qualifications will be reviewed.
• You may follow the status of your application through the automated hiring system.
• Only those candidates chosen for an interview will be contacted.

Fair & Transparent

The Federal hiring process is set up to be fair and transparent. Please read the following guidance.

• Criminal history inquiries
• Equal Employment Opportunity (EEO) Policy
• Financial suitability
• New employee probationary period
• Privacy Act
• Reasonable accommodation policy
• Selective Service
• Signature and false statements
• Social security number request