Telecommunications Lead (Voice)| Fort Belvoir, VA

Job Summary:

The Telecommunications Lead is responsible for managing and supporting telecommunication systems, including Cisco VoIP, analog systems, and mobile communication devices such as iPhones, iPads, and mobile Wi-Fi. This role involves overseeing service delivery, maintaining technical documentation, leading projects, and ensuring compliance with security and risk management standards.
Key Responsibilities:

• Telecommunications Management:
  
  • Oversee Cisco VoIP and analog phone systems.
  • Manage mobile communication devices and related services.
  • Maintain and update operational documentation.
• Project & Service Management:
  
  • Lead the implementation of new telecommunication solutions.
  • Manage workload distribution and workflow efficiency.
  • Assign and track ServiceNow tickets to ensure timely resolution.
• Technical Expertise & Compliance:
  
  • Maintain expertise in TCP/IP, VLANs, DNS, and DHCP.
  • Ensure compliance with relevant security and risk management frameworks.
  • Create and maintain technical documents for processes and system functions.
• Leadership & Collaboration:
  
  • Mentor and guide junior team members.
  • Communicate effectively with stakeholders to address telecommunication needs.
  • Foster collaboration within the IT team to enhance service delivery.

Skills & Abilities:

• Strong analytical and troubleshooting skills.
• Proficiency in Microsoft Word, Excel, and PowerPoint.
• Experience with ServiceNow and meeting SLA targets.
• Ability to work independently while contributing to a team environment.
• Excellent verbal and written communication skills.

Education & Experience:

• 3-5 years of experience in telecommunications.
• At least 1 year of experience in a supervisory or leadership role.

Certifications:

• Preferred: DoD 8140/8570 Compliant (e.g., Security+ CE, Telecom certification/Call Manager) or ability to obtain required certifications.

Clearance:

• Must possess and maintain a Confidential security clearance.